PLUMBMAID

Services, Terms & Conditions


Please see below for my terms and conditions of work.

For the purpose of these terms and conditions the following words shall have the following meanings:
- ‘I/us/we’ shall mean Sovay Berriman, PlumbMaid and representatives of PlumbMaid.
- ‘You’ shall mean you: the customer, person or organisation for whom we agree to carry out works and/or supply or materials.
- ‘Our representative’ shall be the person we send to you to do work.
- Services are anything offered by PlumbMaid

By accepting an estimate or asking us to attend a property you are accepting our terms and conditions.


Safe Working Practices
We continue to maintain the safest of working practices, following trade guidelines for best practice, and making adjustments where necessary, to keep us all safe. I will carry out works using safe distancing, having a window open for good air flow, and will use PPE (Personal Protective Equipment) such as face coverings and gloves where necessary. I am happy to take lateral flow tests prior to attendance where requested.


I request that surfaces of appliances to be worked on, and the surrounding working area, are cleaned prior to my visit. Particularly in the case of sanitary-ware such as basins, baths, showers and WCs. If these appear not to have been cleaned I will clean them and charge the time at my usual plumbing & heating rate.


PlumbMaid strives to be an anti-racist, trans-ally, accessible and feminist business. Instances of misogyny, ablism, racism, queer or trans-misia will not be tolerated and may result in the job being terminated.

Plumbing & Heating Engineer Rates, Payment Terms
Single plumber: £60/first hour, £25/half hour, £35/hour thereafter, £230/day 
Team of two: £100/first hour, £40/half hour, £80/hour thereafter, £450/day
Out of hours emergencies are charged at double time.
Minimum charge one hour.

Payment should be made upon receipt of invoices. Payments later than 30 days will be charged at 8% above the Bank of England base rate in accordance with The Late Payment of Commercial Debts (Interest) Act 1998.


Estimates, Deposits & Handling Charge
We provide estimates rather than quotations, therefore prices can be subject to change. Particularly at present material prices are volatile.

Estimates are valid for one month and must be accepted in writing via email or whatsapp/sms message. 

On accepting an estimate a deposit of 50% is requested a week in advance of work commencement for all works estimated at two or more days of duration, and/or where materials costs are expected to be above £400.

Parts and materials supplied by us will be charged at the trade price plus a 20% handling charge. 

Warranty
All labour is under warranty for 12 months. Any claim under this warranty must be submitted in writing to plumbers@plumbmaid.co.uk within 12 months of the completion of the work. If you do not contact us about the work in question within the 12 month period then we shall have no liability.

Fittings and appliances carry manufacturers’ warranties.

Cancellations
If you need to cancel (or rearrange) your planned work please notify us in writing by 6pm the day before the scheduled booking - via email or WhatsApp/sms.

Likewise should we need to cancel or rearrange work we will endeavour to notify you by 6pm of the day before work is planned to commence.

We acknowledge that due to emergencies or sickness day-before notice is not always possible.



I wish all my customers the very best and thank you for your support.
Sovay, Proprietor, PlumbMaid



©PlumbMaid 2023